Gift Vouchers
Must be used by use by date unless other arrangements have been made.
No refund is offered once the gift voucher has been offer however the gift vouchers are transferable to other people.
Refunds and Credits
Clients will obtain a refund or credit when:
The client notifies Salty Girls Surf School 24 hours prior to the time of the surfing lesson.
The Surfing instructor cancels the surfing lesson due to dangerous surf conditions.
No refund will be offered if it rains.
If surf conditions become unsafe during a lesson, the surfing instructor may modify the lesson and undertake activities on the beach rather than in the water, or the lesson may be rescheduled for another time.
If the client has paid for a block of lessons at a discounted price, the refund will be based on the lessons already delivered at the undiscounted lesson price less the total amount paid.
No refund is offered if the client refuses to comply with Surf School policy and the surfing instructor determines the client cannot participate in the lesson.
If the client advises the surfing instructor of a medical condition such that the surfing instructor decides, that it would be unsafe for the client to participate in the lesson, a full refund will be offered.
If the surfing instructor becomes aware of a clients medical condition after the lesson has commenced, such that the surfing instructor determines it is unsafe for the client to continue in the lesson, no refund will be offered.
Surfing Tours
Clients can obtain a refund or credit when:
1. The client notifies Salty Girls Surf School 5 days prior to the time of the surfing tour.
If surf conditions become unsafe during a lesson, the surfing instructor may modify the lesson and undertake activities on the beach rather than in the water, or the lesson may be rescheduled for another time.
If the client has paid for a block of lessons at a discounted price, the refund will be based on the lessons already delivered at the undiscounted lesson price less the total amount paid.
No refund is offered if the client refuses to comply with Surf School policy and the surfing instructor determines the client cannot participate in the lesson.
If the client advises the surfing instructor of a medical condition such that the surfing instructor decides, that it would be unsafe for the client to participate in the lesson, a full refund will be offered.
If the surfing instructor becomes aware of a clients medical condition after the lesson has commenced, such that the surfing instructor determines it is unsafe for the client to continue in the lesson, no refund will be offered.
Surfing Tours
Clients can obtain a refund or credit when:
1. The client notifies Salty Girls Surf School 5 days prior to the time of the surfing tour.
An administration fee of 20% may be charged.
2. Salty Girls Surf School cancels the tour.